This has been reported to happen when players have other applications open in the background. We recommend you close all other applications while playing to enhance your experience.

It has also been reported that turning off your handheld device for a few seconds solves the issue for awhile.

If despite closing all your other applications and turning off your device, you still encounter random crashes, please contact our Customer Care via the "Contact Us" button and forward us the following information, so our team is in a better position to look into it:
  • Device model
  • OS Version
  • Player ID
  • Connection (Facebook, Google Play Games, Game Center, Apple ID)