Most players have reported that restarting their handheld device solves this situation. If doing so doesn't solve the problem for you, please contact our Customer Care via the "Contact Us" button and forward us the following information, so our team is in a better position to look into it:
- Device model
- OS Version
- Player ID
- Connection (Facebook, Google Play Games, Game Center, Apple ID)
- Does this happen all the time, often, from times to times or was it the first time?
- Join a screenshot of the problematic Ad(s)